General Terms and Conditions

1. Scope and Contractual Partners

These General Terms and Conditions (GTC) apply to all offers, orders, and services from Florian Skodic, Waltendorfer-Hauptstraße 84/3, 8010 Graz, Austria (hereinafter referred to as "we" or "Contractor").

We provide a printing service: consultation, print data checking, calculation, and processing of print jobs via selected production partners (partner printers). Own print production does not take place.

We work with both businesses and consumers. Provisions that explicitly apply only to businesses are marked as such; mandatory consumer rights remain unaffected in any case.

Deviating conditions of the client only become effective if we agree to them in writing.

2. Inquiries, Offers, and Conclusion of Contract

All price information on this website is omitted; calculations are made exclusively individually upon request. Representations on the website are non-binding invitations to inquire and not an offer in the legal sense.

Our written offers are – unless otherwise stated – valid for 14 days from the date of issue. Price changes in material or production costs after the validity period are possible.

A binding print job is concluded as soon as the client accepts a specific offer in writing (e-mail is sufficient) and we confirm this acceptance in writing; the receipt of our order confirmation is decisive. Sending the inquiry form does not constitute an order.

Only vouchers can be purchased (Section 9) and existing invoices paid (Section 10) via the website itself. Print products are not sold via a shopping cart but are offered individually.

3. Print Data and Rights to Transmitted Content

The client transmits print-ready data in one of the formats specified by us. We check the data technically (format, resolution, bleed, color space, fonts), but do not perform a content or spelling check.

The client warrants that they hold all necessary rights (copyright, trademark, personal, and usage rights) to the transmitted texts, images, logos, and graphics, and holds us harmless from third-party claims.

Illegal content will not be produced. We are entitled to reject orders with recognizably illegal content.

4. Proofing and Print Approval

Before production starts, the client receives a digital proof (soft proof) upon request. A binding color proof is only part of the service if explicitly commissioned and for an additional charge.

Production only begins after the client's express written print approval. With the approval, the client assumes responsibility for the content, spelling, placement, and completeness of the data.

After print approval has been given, changes are only possible to a limited extent; costs already incurred must be borne.

5. Color Deviations and Production Tolerances

Technically induced color deviations between the screen display, digital proof, and production print, as well as between multiple print runs, are standard in the industry and do not constitute a defect, provided they are within the usual tolerances.

Industry-standard tolerances apply in particular to paper color and surface, grammage, cutting, folding, and punching tolerances, as well as for finishes (embossing, hot foil, varnish, lamination).

For businesses, production-related over- or under-deliveries of up to 5% of the print run (up to 10% for special productions with setup processes) are permissible; the quantity actually delivered will be invoiced. This deviation will be explicitly stated in the offer.

For consumers, we only invoice the agreed quantity: over-deliveries will not be charged subsequently, under-deliveries will be credited proportionally or re-delivered.

6. Prices, Payment, and Default

The prices stated in the respective offer apply. We are small business owners according to § 6 Para. 1 Z 27 UStG; no VAT is shown.

Payments are made by bank transfer or online via the payment page of this website. Online payment is processed via the payment service provider Stripe Payments Europe Ltd.; card data is entered exclusively there and is not stored by us.

Unless otherwise agreed, a prepayment of up to 100% of the order sum is due for new customers and individually manufactured products. Invoices are otherwise payable within 14 days without deduction.

In the event of default in payment, statutory default interest as well as reimbursement of necessary collection and reminder costs apply. The delivered goods remain our property until full payment.

7. Delivery Times, Shipping, and Express

Stated production and delivery times begin with the print approval granted and – in the case of agreed prepayment – with the receipt of payment. Deadlines are only binding if they have been explicitly confirmed in writing as a fixed deadline.

Shipping within Austria is free of charge starting from one piece. Excluded are oversized, bulky, or particularly heavy products (e.g., roll-ups, displays, large format prints, pallet and multi-location deliveries) and deliveries abroad; here we show the shipping costs in the offer.

Express orders are possible subject to availability and will be charged with a surcharge stated in the offer. Delays due to force majeure, transport service providers, or data deficiencies extend the deadline appropriately.

8. Complaints, Defects, and Reprinting

For businesses (commercial transactions within the meaning of the UGB): Obvious defects must be reported in writing and comprehensibly (description, photos, affected quantity) within 7 days of receipt of delivery, hidden defects immediately upon discovery. These complaint periods explicitly do not apply to consumers.

For consumers, exclusively the statutory warranty periods apply; there is no obligation to report defects within a specific period. Nevertheless, we ask for notification as early as possible so that we can rectify defects quickly.

For consumers, warranty remedies are based on the statutory sequence of the Consumer Warranty Act (VGG) or the ABGB: primarily improvement (reprint) or replacement, thereafter – under the statutory requirements – price reduction or contract termination. For businesses, in the event of a justified complaint, we will, at our choice, reprint the affected quantity or grant a reasonable price reduction.

Complained goods must be held ready for inspection in full or in part upon request.

For slight negligence, we are only liable in the event of a breach of essential contractual obligations and limited to the foreseeable, contract-typical damage; otherwise, liability for slight negligence towards businesses is limited to the respective order value. Liability for intent and gross negligence, for personal injury, under the Product Liability Act, as well as all mandatory warranty and damage compensation rights of consumers remain unaffected; these cannot be restricted by these GTC.

9. Vouchers (Value Vouchers)

Note on the current operating status: the online functions described in sections 9 and 10 are currently unavailable and will only be offered after they have been expressly activated. Until then, this website only accepts non-binding requests.

Value vouchers can be purchased via this website. The purchase contract for the voucher is concluded by clicking the button "Order with obligation to pay" and successful payment; you will receive the confirmation including the voucher code immediately afterwards by e-mail.

The voucher is a value credit and can be applied to all print products and services offered by us. The amount will be deducted as a line item in the respective offer.

The voucher is valid for 30 years from purchase. Vouchers not used in full retain their residual value until the end of validity; no cash payout or interest is provided.

The voucher is transferable and is not personalized to a specific person. If the voucher code is lost, we will re-send the code upon request, provided the purchase can be proven; we are not liable for fraudulent redemption by third parties who know the code.

Vouchers are not sold with a discount on the face value and cannot be exchanged for other vouchers or means of payment.

10. Online Payment of Existing Invoices

Note on the current operating status: the online functions described in sections 9 and 10 are currently unavailable and will only be offered after they have been expressly activated. Until then, this website only accepts non-binding requests.

Offers and invoices already issued can be paid via the payment page of this website using a credit or debit card. The basis is the already concluded order; no new contract is created by the online payment.

After receipt of payment, you will receive a payment confirmation by e-mail. In case of failed or duplicate payments, we will refund overpaid amounts immediately to the same payment method.

11. Cancellation, Right of Withdrawal, and Revocation

Cancellation of print orders is possible until print approval. Services already rendered (consultation, data check, layout adjustment, proof) and material or setup costs incurred will be invoiced. Cancellation is no longer possible after production starts.

Consumers generally have a right of withdrawal of 14 days without giving reasons for distance and off-premises transactions. The period begins for goods with receipt of the goods, for services and digitally transmitted vouchers with the day the contract is concluded.

For value vouchers, this 14-day right of withdrawal applies without restriction as long as the voucher has not yet been redeemed. For vouchers already fully redeemed, it expires according to the scope of the service rendered.

For print products manufactured individually to customer specifications, there is no right of withdrawal according to § 18 Para. 1 Z 3 FAGG. We explicitly point this out before the contract is concluded – i.e., in the offer and before the order confirmation – not just before print approval.

For revocation, the "Withdraw from Contract" function is available on this website under /widerruf: After submission, the declaration is saved with the date and time, and you will immediately receive an acknowledgment of receipt by e-mail. Alternatively, a clear declaration by e-mail to florianskodic@skodic.com or by post to Florian Skodic, Waltendorfer-Hauptstraße 84/3, 8010 Graz is sufficient. We will refund received payments within 14 days using the originally used payment method.

Model withdrawal form: "To Florian Skodic, Waltendorfer-Hauptstraße 84/3, 8010 Graz, Austria, florianskodic@skodic.com – I/we hereby revoke the contract concluded by me/us for the purchase of the following goods/services: ______. Ordered on: ______ / received on: ______. Name of consumer(s): ______. Address of consumer(s): ______. Order or voucher number: ______. Date and signature (only for communication on paper): ______."

12. Storage and Deletion of Print Data

Transmitted print data is processed in a private, non-public storage area and passed on exclusively to the commissioned partner printer for order processing.

Print data from inquiries without an order will be deleted no later than 6 months after the last correspondence. Print data from placed orders will be kept for 24 months after delivery to enable reprints and deleted thereafter.

There is no obligation to archive. Upon request, we will delete print data prematurely at any time; for details, see the privacy policy.

13. Applicable Law and Jurisdiction

Austrian law applies, excluding the referral rules of international private law and the UN Sales Convention.

For disputes with businesses, the court with subject-matter jurisdiction at the seat of the Contractor is responsible. For consumers, the statutory places of jurisdiction apply.

Should individual provisions of these GTC be ineffective, the effectiveness of the remaining provisions remains unaffected.