Loyalty Program

Terms and Conditions

These terms apply to participation in the loyalty program of Florian Skodic, Waltendorfer-Hauptstraße 84/3, 8010 Graz. Participation is voluntary and free of charge.

Participation

Eligible participants are customers aged 18 and over with a customer account on this website. One account per person or company is permitted; points are assigned to the email address to which the quote and invoice are issued.

Earning Points

Points are credited exclusively for fully paid invoices, specifically 1 Point per € 1 of eligible invoice amount (excluding shipping and third-party costs). The credit is issued after payment is received and appears as a transaction in your customer account.

Redeeming

Points can be redeemed as a discount on a new request starting from 0 Points. 1 point equals € 0,00. Discounts are provided exclusively in Euro – no percentage discounts, no cash payouts, and no offsetting against already issued invoices. The discount will be shown on the next quote or invoice.

Cancellations, Reversals and Corrections

If an invoice is cancelled, credited, refunded, or remains unpaid, the points credited for it will be debited in the same amount. Points already redeemed from a cancelled order will be credited back to the account. We reserve the right to correct obviously erroneous or abusively obtained entries; in the event of abuse, we may exclude the account from participation.

Expiry

Points expire 36 months after they are credited. If a customer account is deleted or participation is terminated, unredeemed points expire immediately. We will inform you of an upcoming expiration provided a valid email address is available.

Transferability

Points are personal, non-tradable, and cannot be transferred to other accounts or persons. A transfer is only possible in the event of legal succession of a company upon request and after our confirmation.

Changes and Termination of the Program

We may change or terminate the loyalty program with 3 months' notice. We will inform you of changes and termination via email and on this page. Existing points can be redeemed within the framework of these terms until the end of the notice period; thereafter, they expire without any claim to compensation or payout.

Termination by You

You can end your participation at any time without giving reasons by emailing florianskodic@skodic.com and having your customer account deleted. Unredeemed points will expire in this case.

Data Protection

For the loyalty program, we process your email address, password hash, times of registration, confirmation, and logins, as well as your points balance including transactions (invoice reference, eligible invoice amount excluding shipping and third-party costs, points, redemptions, and cancellations). The legal basis is Art. 6 (1) lit. b GDPR (performance of the program), and for transactions with invoice references, additionally Art. 6 (1) lit. c GDPR (§ 132 BAO, 7 years). Account data is deleted no later than 24 months after the last login. There is no automated decision-making or profiling; data is not used for third-party advertising. Details, your rights, and withdrawal options can be found in the Privacy Policy.

Miscellaneous

Austrian law applies. The right of legal action is not excluded. Should any provision be invalid, the validity of the remaining provisions shall remain unaffected. Status of these terms: August 2026.